Privacy Policy

1. Introduction

Lone Starr Heating & Air ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service"). This policy applies to our iOS mobile application and any associated web services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Business Information: Company name, business address (if applicable)
• Account Information: Username, password, account preferences
• Service Location Data: Property addresses where HVAC services are provided
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Communication Data: Messages, chat communications, customer service interactions
• Digital Signatures: Electronic signatures on service agreements and contracts

2.2 Service-Related Information

• HVAC System Details: Equipment information, maintenance history, service records
• Work Orders: Service requests, completion notes, technician reports
• Estimates and Invoices: Service estimates, pricing, billing information
• Maintenance Agreements: Contract details, service schedules, coverage information
• Photos and Documentation: Images of HVAC equipment, service locations, work completed

2.3 Technical Information

• Device Information: Device type, operating system, app version
• Usage Data: App interactions, feature usage, session duration
• Log Data: IP address, access times, error logs
• Location Data: GPS coordinates (only when scheduling services or for service location purposes, with your permission)

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Scheduling, performing, and managing HVAC services
• Customer Communication: Sending service updates, appointment reminders, and responding to inquiries
• Account Management: Creating and maintaining customer accounts, processing payments
• Documentation: Maintaining service records, warranties, and maintenance agreements
• Business Operations: Invoicing, inventory management, technician scheduling
• Customer Support: Providing technical support and resolving service issues
• Service Improvement: Analyzing usage patterns to improve our app and services
• Legal Compliance: Meeting regulatory requirements and legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in app functionality, payment processing, or service delivery
• Technicians and Staff: With our employees and contractors who need access to perform HVAC services
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Safety and Security: To protect the rights, property, or safety of our company, customers, or others

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Secure cloud infrastructure and database management

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records and maintenance history may be retained for extended periods to support warranty claims and ongoing service needs. You may request deletion of your personal information, subject to legal and business requirements.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Location Services: Disable location tracking in your device settings

8. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

9. Third-Party Services

Our app may integrate with third-party services for functionality such as:

• Payment processing
• Email communications
• Cloud storage and database services
• Analytics and performance monitoring

These third-party services have their own privacy policies, and we encourage you to review them.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the app and updating the "Effective Date" at the top of this policy. Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.

11. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

12. Governing Law

This Privacy Policy is governed by the laws of the State of Florida, United States, without regard to its conflict of law principles.